IT Support Packages

Our standard IT Support packages include:

On-Demand IT Support

Our On-Demand IT Support package is great for small businesses that do not require a lot of IT Support, but do rely on IT to run their business.  With an On-Demand IT Support package you simply pay for any remote/onsite IT Support you use, when you use it, at a heavily discounted rate.  You also get the benefit of emergency IT Support cover (contract customers are always put before pay-as-you-go customer) and a maximum response time of 4 hours.

Business Defense IT Support

Our Business Defense IT Support packages provide unlimited remote IT Support to you and your staff.  Making sure small IT problems don't get in the way of business.  Should any of your staff have an IT issue simply call our helpdesk and one of our experienced engineers will dial into your computer (the user will need to grant permission) and repair the problem instantly.  Over 91% of IT issues can be resolved instantly, within minutes, using our remote support technology.  Should the problem require an engineer visit, an engineer will be scheduled to be with you within 4 hours.

Block Hour

Block Hour IT Support allows you to purchase block hours to use for remote or onsite support at heavily discounted prices.  Block buy IT Support customers also benefit from emergency IT Support cover including a maximum response time of 4 hours.