How customers rate us

Smart IT are benchmarked against our competitors. See how we performed.

Every time a customer calls our service desk with an issue, we record this into our ticketing system. Once the issue has been resolved our ticketing system sends a survey to the customer asking the customer to rate us out of 5 (provided we have the customers email address on record).

These results are fed back to the company who produce the ticketing system and are compared against thousands of other professional IT providers to give a network average rating. Our target is to exceed the network average proving (what most of our customers already know) that we are an above average IT company.

Most companies will tell you they provide an excellent service, we can prove it.

Would you rate your IT provider this high? If not please contact us and see how much you could save by moving to a better IT provider.

October 30, 2010 / Posted by smartit / COMMENTS (0)

Categories: General

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